These Terms & Conditions (“Terms”) govern the provision of taxi and transfer services by SkyLift Cars Ltd (“we,” “us,” or “our”) to you (“you,” “your,” or “customer”). By making a booking or using our services, you agree to be bound by these Terms.
1. Booking and Acceptance
1.1 Service Definition: We provide private hire taxi, airport transfer, long-distance, parcel delivery, and related transport services across Nottingham, Nottinghamshire, and East Midlands .
1.2 Booking Confirmation: A contract between you and SkyLift cars Ltd is formed once we confirm your booking by email, SMS, WhatsApp, or phone with a booking reference.
However If There Is No Availability or A Booking Is Made Outside Our Coverage Area we will contact you within 24 hours To Confirm Cancellation And A Refund Will be Issued.
1.3 Information Accuracy: You warrant that all information provided at booking is true, accurate, and complete.
2. Payment
2.1 Charges: Fares are as quoted at the time of booking and include all relevant charges unless stated otherwise (e.g., tolls, parking, waiting time).
2.2 Payment Methods: We accept online payments by credit/debit card, or other methods as agreed at the time of booking.
2.3 Pre-Payment: For Airport Transfers services, Pre-payment may be required in advance to secure the booking and Other Outer Area Bookings
3. Cancellation and Refund Policy
3.1 Cancellation by You: Cancellations must be made via the method you used to book (website, phone, WhatsApp, etc.).
3.2 Refunds: Refund eligibility depends on the cancellation time relative to the pickup time. A cancellation fee may apply if the cancellation is within a short period before the scheduled service.
Typical policies include:
• Full refund if cancelled more than 12 hours before pickup (subject to specific service type).
• Partial or no refund if cancelled within 12 hours or after the driver has been dispatched.
3.3 No-Show: If you fail to be present at the pickup location at the agreed time without prior notice, the booking will be treated as a no-show and no refund will be issued.
4. Amendments
4.1 You may request changes to your booking (e.g., pickup time, location, vehicle type) subject to availability and possible additional charges.
4.2 Any changes must be confirmed by us before they form part of the booking.
5. Passenger Conduct and Responsibilities
5.1 Lawful Use: All passengers must comply with applicable laws and not engage in disruptive or unsafe behaviour.
5.2 Safety Rules: Seatbelts must be worn at all times; smoking, drinking alcohol, or carrying illegal goods in the vehicle is prohibited.
5.3 Property & Luggage: Passengers are responsible for their personal property; we are not liable for loss, damage, or theft of personal items.
6. Driver & Vehicle Standards
6.1 Driver Conduct: Drivers are licensed, DBS checked, and professional.
6.2 Vehicle Condition: Vehicles are maintained to high safety and cleanliness standards.
6.3 We reserve the right to substitute vehicles or drivers due to operational requirements.
7. Liability and Limitations
7.1 Service Limitations: We endeavour to deliver services on time but are not liable for delays caused by traffic, weather, strikes, road closures, or other events outside our control.
7.2 Indirect Losses: To the fullest extent permitted by law, we are not liable for indirect losses, loss of earnings, or consequential damages.
7.3 Personal Injury: Nothing in these Terms limits liability for death or personal injury caused by negligence.
8. Data Protection & Privacy
8.1 We collect and process personal data in accordance with our Privacy Policy to provide and manage your bookings.
8.2 By booking with us, you consent to the collection and use of your data as outlined in the Privacy Policy.
9. Force Majeure
9.1 We are not responsible for failure to perform any obligation where such failure is caused by events beyond our reasonable control, including natural disasters, strikes, fuel shortages, terrorist attacks, or government restrictions.
10. Termination
10.1 We may refuse or terminate service if a passenger’s behaviour threatens the safety of the driver or vehicle, with no refund for the unused portion of the booking.
11. Governing Law
11.1 These Terms are governed by and construed in accordance with the laws of England & Wales.
12. Contact & Support
For queries, amendments, or complaints:
📧 Email: info@Skyliftcars.co.uk
📞 Phone/WhatsApp: 0115 9902786
🌐 Website: https://skyliftcars.co.uk